As a municipal utility, Gardner is not required to follow Kansas’ Cold Weather Rule, which generally prohibits the disconnection of gas or electric between Nov. 1 and March 31.
However, between December and March, the primary service Gardner disconnects for non-payment is water. The secondary service is electric.
In case of cold weather, electric service will not be disconnected if the forecasted temperature is 32 degrees or lower within the next 48 hours, according to Daneeka Marshall-Oquendo, communications officer.
Prior to disconnection, delinquent customers will receive notice; and the city provides the ability to make arrangements.
According to policy, customers needing to make arrangements should contact the city, and a determination will be made based on:
whether discontinuance is dangerous to the health of the customer or family, as noticed thru physician’s medical order; the weather; unforeseen financial hardship; and medical conditions or age and disability of customer or family.
Although utilities governed by the Kansas Corporation Commission split customers’ past due bills into 12 portions (1/12 due each month) and require current bills be paid on time; Gardner’s policy is not specific.