A task force will be investigating how to create a modernized DMV in Kansas, Gov. Sam Brownback announced during a press conference in Olathe Friday.
Long lines plagued DMV offices last spring after a new computer system for tag renewals and car registrations went live.
Brownback said the goal of the newly-created task force ill not be to rehash problems, but to study how to create the best system moving forward.
“The aim of the task force will be improving customer service and efficiency while recognizing the significant differences around the state,” Brownback said.
The more populous Kansas counties, including Johnson, were struck particularly hard following the DMV software updates with wait times sometimes surpassing full business days.
As recently as last month, Johnson County commissioners discussed increasing county registration and title fees to make up for losses the county incurred related to the computer system upgrades.
In September, Johnson County Treasurer Thomas Franzen told commissioners the county had spent more than $72,000 since the new system went online in May. That figure didn’t include the $60,000 used for added police security at the DMV.
The Governor tapped Franzen as well as several other county treasurers to serve on the task force.
The group also includes representatives from law enforcement and the energy sector, auto dealers, bankers as well as state government officials.
Secretary of Revenue Nick Jordan, who oversees the DMV, said a cross section of backgrounds will be represented on the task force.
“I look forward to working with them in the coming months as we forge recommendations on the best path forward for customer service and efficiency, incorporating not just technology but many other aspects of vehicle-related laws, services and business processes,” Jordan said.
The task force will next meet on Oct. 12 at the Kansas Department of Revenue.