It was slow going, once again, at the Johnson County Motor Vehicle Offices earlier this week.
The local department of motor vehicles experienced intermittent computer outages on Monday, May 21 that slowed registration and tag renewals the rest of the week.
The recently updated computer system was unavailable from 2 p.m. through the remainder of the day on Monday leaving Johnson County motor vehicle staff unable to serve more than 150 customers. Those customers were encouraged to return to the offices on Tuesday for priority service at the Olathe and Mission offices.
The backlog of customers from Monday, and new customers arriving on Tuesday forced the department to stop taking walk in registration and title renewals by 8:30 a.m. on May 22 in order to process the customers already in line by the end of business.
“This is similar to what we experienced over the last week, except that we had to begin turning away customers at a much earlier time,” County Treasurer Thomas Franzen said.
Long wait times and high customer volume are expected to continue in the near future as motor vehicle staff works to adjust to the computer system that went live on May 8.
“We regret the inconvenience being experienced by our customers as implementation of the new statewide computer system continues,” Franzen said.
Due to the congestion at motor vehicle offices, the Department of Revenue has coordinated with Kansas law enforcement to allow the following grace periods:
* Vehicle tag which expired April 30 (last names starting with C and D) will be granted a grace period through May 31
* Vehicle tags which expire May 31 (last names starting with E, F or G) will be granted a grace period through Jun 29
* For 30-Day Permits, the old cardboard style 30-day permits can be displayed on vehicles through June 29
* For 30-day permits that will expire between May 1 and May 31, there will be a grace period through June 29.
Computer outages cause long waits at DMV